A policy of impeccable sales and first class after-sales service
Our sales and after-sales service is the envy of our competitors. We take pride in our customers' satisfaction and we list it as our priority.
To keep our promises, we have built a state-of-the-art warehousing facility with over 40,000 cubic meters.
A network of well over 4,000 satisfied retailers help us reach out to all our customers no matter where they are.
Our non-conditional lifetime guarantee
Because we always follow the high quality road in everything we do, we can afford to grant our customers a lifetime guarantee with no questions asked.
Normally other companies' guarantees cover the manufacturing defects and do not apply wherever there is misuse or mishaps; whilst, and for the first time, our lifetime guarantee proudly covers the following:
With such a huge variety of products of different material, colours, standards and models, we have come up with a production scheme that can allow us to respond quickly and efficiently to the needs of our customers and the rapid changes of taste and market demands.
We know the simple truth: no one alone can master all the details of different manufacturing processes and techniques.
That is why manufacturing is distributed over several countries and several factories within the same country. We always commission the best to produce the best, so that we can, in turn, deliver the best to our clients.
We have a dedicated team whose sole job is to supervise and closely follow up production to insure only the highest quality standards are followed by the suppliers.
Designing, manufacturing, shipping, promoting, marketing, warehousing, logistics, sales, delivery, accounting, after-sales service and all operations are managed by highly skilled logistic teams and human resources personnel.
These teams are faced daily with challenging coordination tasks, which they have to tackle to satisfy our customers and guarantee that they get what they need on time, every time.
Heading every business sector, a meticulously chosen, highly devoted and dedicated leader is responsible for spreading the values of the company and making sure that all employees abide by these values.
Most of the staff that started their professions in our company have been working with us for over 25 years. Many siblings of existing employees have started working for our company too.